FAQ
ORDERING ONLINE
To place an order, add an item to your cart and proceed to check out. Once your order has processed, you will receive an order confirmation e-mail. Once your order has shipped, you will receive a shipping confirmation e-mail with tracking information.

Please note, once an order has been placed, we are unable to make changes to the order details or delivery address. Please ensure all details are correct prior to purchasing.

If you need assistance with your order or help locating a specific item or style, please e-mail us at contact@mansurgavriel.com.

CART

Products on www.mansurgavriel.com are sold on a first come first served basis.

Your item is not reserved once you add to cart. Once you begin the checkout process the item will be reserved for 5 minutes to allow you to complete your purchase.


SOLD OUT

While we endeavor to make stock available to all of our customers we are currently experiencing high demand. If the item you are interested in is out of stock please click waitlist on the product page and enter your email address to sign up to be notified when the item is back in stock.

SHIPPING & DELIVERY
DOMESTIC SHIPPING (WITHIN THE US)

We offer free FedEx ground shipping for all orders to the 48 contiguous U.S. States.

FedEx Ground: Free
FedEx Standard Overnight: RUB4,050
For Hawaii, Alaska, Puerto Rico: RUB2,050


INTERNATIONAL SHIPPING (OUTSIDE THE US)

We offer free express shipping worldwide. All international orders will be fulfilled by DHL.

We partnered with Global-e, a third-party reputable global fulfillment service, to act as our seller-on-record allowing us to ship globally. After completing your Mansur Gavriel purchase, you will notice that your payment method is charged by Global-e// Mansur Gavriel, and your purchase is subject to Global-e's Terms and Conditions and Privacy Policy (which will be clearly presented at checkout before you place your order).


DUTIES AND TAXES

All orders shipped outside of the US (with exception of EU, Canada, UK and Australia) will be subject to Duties and Taxes. These can be seen at the checkout with Global E where you can opt to pay taxes at check-out.

European Union, Canada, UK and Australia prices include taxes and duties in the product price.

Please note that the duty and sales taxes are non-refundable through Mansur Gavriel. However, you may be able to recover these by contacting your local customs bureau directly.


TRACKING YOUR DELIVERY

A tracking link directing you to the shipper's portal will be sent to you via email once your order has shipped.

For International orders (outside US) that have been shipped you can track you delivery by clicking here.


ESTIMATED DELIVERY TIME

Orders placed before 1:00pm (ET) will be shipped out within 2 business days, regardless of shipping speed selected. Processing times do not include weekends or U.S. federal holidays.

FedEx Ground Shipping (within the US): 3-5 business days
FedEx Standard Overnight Delivery (within the US): 1 business day

International Express Shipping: 3-7 business days


SHIPPING RESTRICTIONS

Please note we do not ship to PO boxes.
RETURNS & EXCHANGES
Handbags

Mansur Gavriel will accept returns for handbag orders for refund in their original condition within 14 days of receip of your order. Returned handbags must also include the original box, dust bags with original tags attached. Handbags with any sign of wear will not be accepted for a return. If you would like to exchange your handbag for an alternate size, please e-mail shop@mansurgavriel.com.

REQUEST A RETURN FOR US ORDERS

If you would like to request a return, please fill out the below form with your email address and order number. Once you have submitted your request, a return authorization and domestic shipping label will be sent to you within 72 hours with return instructions. Please do not ship your return back without this authorization, as it will not be processed.

Original shipping costs are non–refundable, and a RUB805 fee will be applied if you choose to use our domestic return label. Mansur Gavriel reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your
expense and a refund will not be issued. We appreciate your understanding.

REQUEST A RETURN FOR INTERNATIONAL ORDERS (OUTSIDE US)

If you would like to request a return for an order from outside of US please access our Returns Portal HERE and follow the instructions provided. Please be aware that original shipping costs and duties and taxes are non–refundable, and a RUB2,050 fee will be applied for any international order. When you have completed the form you will be sent a pre-paid return label for you to affix to your parcel to send back.

Mansur Gavriel reserves the right to refuse any return on merchandise that does not meet the above requirements. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the US.

All items must be returned in perfect condition, not used and with the original packaging and tags. We are unable to offer an exchange or refund on items that are scratched, damaged or not in their original packaging. Customs or any additional charges for returning the product will not be covered by Mansur Gavriel and any charges will be due to be payable by the customer if incurred by Mansur Gavriel and will be subtracted from any refund due.

If an item is returned to us because a customer refused to pay for any import taxes or customs duties due payable, Mansur Gavriel will seek to recover from the customer all costs or any fees incurred by Mansur Gavriel. Please note that if you refuse to pay custom duties upon delivery, a refund will only be issued after the product has been returned to us.

Normally the return of the product to Mansur Gavriel takes 1-2 weeks, but depending on the country's customs officers, the Masnur Gavriel product could be held by the boarder for up to a maximum of 10 weeks, Mansur Gavriel is unable to offer a refund until the bag is safely returned to our logistics depot.

REFUNDS

If your order was placed within the US, all sales taxes will be refunded. For orders placed outside the US, shipping costs, customs duties and sales taxes are non-refundable through Mansur Gavriel. However, you may be able to recover the duties and taxes by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. We do not cover any additional bank charges charged by the local banks or any additional shipping and handling charges paid on your original shipment, and these will be deducted in the event you return one of our products.
PAYMENT
All payments made on www.mansurgavriel.com are secure. You may pay by debit card, credit card, Paypal or another alternative payment method specified to your geographical location.

Payment via bank transfer, check or COD are not accepted. We do not accept orders via telephone at this time. New York, New Jersey and California state residents will be charged sales tax.

The price of products outside US is calculated according to the rate of exchange between the base currency on our website and the local currency of the destination country at the time you place your order. We reserve the right to update such exchange rates regularly at our sole discretion, and you acknowledge that such updates may affect product pricing on the Website. You will be charged according to the applicable exchange rate at the time you place your order via the Website.
For some countries we will offer you the option to pre-pay applicable taxes, which will then be calculated and included in the final price when you place an order through the website. You acknowledge that such taxes are set by the shipping destination country and therefore may vary from country to country.