Mansur Gavriel will accept returns for handbag orders for refund in their original condition within 14 days of receip of your order. Returned handbags must also include the original box, dust bags with original tags attached. Handbags with any sign of wear will not be accepted for a return. If you would like to exchange your handbag for an alternate size, please e-mail email@example.com.
REQUEST A RETURN FOR US ORDERS
If you would like to request a return, please fill out the below form with your email address and order number. Once you have submitted your request, a return authorization and domestic shipping label will be sent to you within 72 hours with return instructions. Please do not ship your return back without this authorization, as it will not be processed.
Original shipping costs are non–refundable, and a RUB805 fee will be applied if you choose to use our domestic return label. Mansur Gavriel reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your
expense and a refund will not be issued. We appreciate your understanding.
REQUEST A RETURN FOR INTERNATIONAL ORDERS (OUTSIDE US)
If you would like to request a return for an order from outside of US please access our Returns Portal HERE
and follow the instructions provided. Please be aware that original shipping costs and duties and taxes are non–refundable, and a RUB2,050 fee will be applied for any international order. When you have completed the form you will be sent a pre-paid return label for you to affix to your parcel to send back.
Mansur Gavriel reserves the right to refuse any return on merchandise that does not meet the above requirements. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the US.
All items must be returned in perfect condition, not used and with the original packaging and tags. We are unable to offer an exchange or refund on items that are scratched, damaged or not in their original packaging. Customs or any additional charges for returning the product will not be covered by Mansur Gavriel and any charges will be due to be payable by the customer if incurred by Mansur Gavriel and will be subtracted from any refund due.
If an item is returned to us because a customer refused to pay for any import taxes or customs duties due payable, Mansur Gavriel will seek to recover from the customer all costs or any fees incurred by Mansur Gavriel. Please note that if you refuse to pay custom duties upon delivery, a refund will only be issued after the product has been returned to us.
Normally the return of the product to Mansur Gavriel takes 1-2 weeks, but depending on the country's customs officers, the Masnur Gavriel product could be held by the boarder for up to a maximum of 10 weeks, Mansur Gavriel is unable to offer a refund until the bag is safely returned to our logistics depot.
If your order was placed within the US, all sales taxes will be refunded. For orders placed outside the US, shipping costs, customs duties and sales taxes are non-refundable through Mansur Gavriel. However, you may be able to recover the duties and taxes by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. We do not cover any additional bank charges charged by the local banks or any additional shipping and handling charges paid on your original shipment, and these will be deducted in the event you return one of our products.